Over the past few years, the number of our international websites has grown and grown. And with this expansion, we have been able to introduce local online shopping options for more and more of our international customers. These local sites offer quicker delivery times, less expensive delivery costs and a local team ready to help with any issues in your time zone and speaking your language. We continue to launch more and more of these as we believe they offer a better shopping experience for many of our international customers.

As a result, we have streamlined the international delivery options offered by Ahmadtea.com/uk. We continue to ship to destinations in Europe and the Gulf countries, and are always here and happy to help with any queries you might have about international deliveries. Please do reach out to us and we will do our best to help.
We are currently unable to ship to Italy, Spain and Portugal due to customs restrictions.

Absolutely! We apologise if your order did not meet your expectations. Please contact us at +44 (0) 2380 27 89 00 or email us at info@ahmadtea.com and we will resolve the issue. Please note we do not cover delivery/shipping costs for items being returned.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Shipping costs are not refunded when goods are returned.

To be eligible for a return, your item must be in the same condition that you received it, unopen or unused, and in its original packaging. You’ll also need your order number.

To start a return, you can contact us at info@ahmadtea.com . Please note we do not cover delivery/shipping costs for items being returned. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ahmadtea.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items and Gift Cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

In order for a promotion code to be valid, it must meet both the date and the product requirements. Please double-check the code is not expired and is valid for the products in your tea basket. If you're still having issues, please reach out to customer support at info@ahmadtea.com.

That must be very frustrating; let’s resolve this right away. Here are some potential solutions: 1) Verify that you are typing in the email and password registered to the account. 2) Avoid copying and pasting your email and password into the prompt boxes. Sometimes this adds an extra unseen “space” which causes the system to reject the password. If you cannot remember your password, please select “FORGOT PASSWORD” on the log in page. An email will be sent to your registered account inviting you to reset your password. If you still cannot log into your account, please contact us at info@ahmadtea.com and we’ll investigate.

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