NEED HELP?
We are here to help at anytime. Please find below a collection of questions we typically receive from customers. If your question has not been answered, please reach out to us at info@ahmadtea.com
Delivery
How much does shipping cost to the UK?
We ship to the UK and selected countries.
We aim to dispatch your order within 24 hours, at busy times this could take up to 1-4 days to process. Please note orders are only processed Monday to Friday, excluding Bank Holidays. Orders placed after 10 am will be dispatched the next working day.
UK delivery
We offer three delivery options.
- Next Working Day UK Mainland Delivery £5.99 Same-day dispatch for orders placed before 11 am.
- Standard delivery - £4.99 Average delivery time of 1 – 3 working days. This is for orders totalling £24.99 or less after discounts have been applied.
- Standard Delivery (Scottish Highlands, Offshore Islands
& Northern Ireland) £6.99 Average delivery time 4–6 working days
Please note: Delivery costs and times are higher due to courier restrictions in these areas.
- Standard delivery - FREE Average delivery time of 1 - 3 working days.
This is applied to orders totalling over £25 after discounts have been applied. - Pick-up from Ahmad Tea (Chandler's Ford only) - FREE
This is a Click and Collect service from our headquarters in Chandler’s Ford near Southampton. This is the only pick-up site; we do not offer Click and Collect from retailers selling our teas. For address details, please check our Contact Us page. Pick up on the same day for orders received before 12pm. For orders received after 12pm, pick up from the next day. Please do not arrive for pick-up without a confirmed time slot. This is only for mainland UK orders. The order will be held for 10 working days and if not collected, a full refund will be automatically given.
Customers must confirm their order number on collection.
Do you offer international delivery?
We currently deliver to addresses within the United Kingdom, including the Isle of Man, Jersey and Guernsey, as well as Switzerland.
Unfortunately, we no longer offer shipping to other international destinations from our UK online shop.
If you are based in another country and would like to purchase Ahmad Tea products, please visit our Find Ahmad Tea In Your Country link.
For any further enquiries about international availability or deliveries, please contact our team at info@ahmadtea.com or online.shop@ahmadtea.com.
We will be happy to assist you.
Why have you discontinued shipping to my country?
Due to changes in international shipping regulations, customs requirements and import laws, we have made the decision to limit deliveries from our UK online shop to selected destinations.
These changes have made international shipping more complex, with additional customs procedures, documentation and potential import charges.
As Ahmad Tea is enjoyed worldwide and available through our network of authorised distributors, we encourage customers to purchase our products locally wherever possible. This can help reduce shipping costs, avoid customs delays and provide a more convenient shopping experience.
You can find your nearest authorised distributor by visiting our Find a Distributor page.
For further assistance, please contact info@ahmadtea.com or online.shop@ahmadtea.com.
Refund & Returns
If I change my mind, may I return any item I bought online?
Absolutely! We apologise if your order did not meet your expectations. Please contact us at +44 (0) 2380 27 89 00 or email us at info@ahmadtea.com and we will resolve the issue. Please note we do not cover delivery/shipping costs for items being returned.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Shipping costs are not refunded when goods are returned.
To be eligible for a return, your item must be in the same condition that you received it, unopen or unused, and in its original packaging. You’ll also need your order number.
To start a return, you can contact us at info@ahmadtea.com . Please note we do not cover delivery/shipping costs for items being returned. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@ahmadtea.com .
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items and Gift Cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Product
How does the Tea Subscription work?
Never run out of your favourite tea with our Subscribe & Save plan! Enjoy regular deliveries of your favourite Ahmad Tea blends, exclusive savings and flexible subscription options.
Choose your delivery frequency and save:
- Every month: Save 10% on your subscription.
- Every 2 months: Save 5% on your subscription.
- Every 3 months: Save 5% on your subscription.
How much does Subscribe & Save delivery cost?
Our Subscribe & Save plan offers exclusive shipping benefits:
- Orders over £15: FREE UK delivery.
- Orders of £15 or less: Reduced shipping charges apply.
Shipping costs are calculated for each subscription delivery.
Can I change or cancel my subscription?
Absolutely! Our Subscribe & Save plan is completely flexible, with no long-term commitment.
You can manage, change or cancel your subscription online at any time through your Ahmad Tea customer account.
Simply choose your favourite teas, select your preferred delivery frequency and let us take care of the rest!
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
I want to stock Ahmad Tea in my store, who do I talk to?
Thank you for your interest in becoming an Ahmad Tea stockist!
If you're a UK retailer looking to stock our teas, there are two convenient ways to get started.
1. Contact our official UK distributor, Petty Wood
For UK wholesale and trade enquiries, please contact Petty Wood, Ahmad Tea's official UK distributor.
- Email: info@pettywood.co.uk
- Telephone: 01264 345500
Petty Wood & Co. Ltd
Livingstone Road
Walworth Business Park
Andover, Hampshire
SP10 5NS
2. Order wholesale through Faire
You can also purchase Ahmad Tea products directly through Faire, our online wholesale platform.
Faire offers an easy and convenient way for independent retailers to browse our tea collection, discover new products and place wholesale orders online.
Simply visit the TRADE section on our website to access our Faire wholesale store and start shopping.
We look forward to helping you bring Ahmad Tea to your customers!
I'm trying to use the promo code but it says it's invalid. Why?
In order for a promotion code to be valid, it must meet both the date and the product requirements. Please double-check the code is not expired and is valid for the products in your tea basket. If you're still having issues, please reach out to customer support at info@ahmadtea.com.
Payment
What are my payment options?
We accept Visa, MasterCard, Paypal and American Express.
How do I use a promo code when ordering?
Enter the code in the provided box at the time of checkout. The discount will be directly applied to the final receipt. Only one discount code is permitted per individual order.
I can’t log into my account and I am desperate for tea. What do I do?
We've recently updated the way customers log in to their Ahmad Tea accounts to make the process simpler and more secure.
You no longer need a password to log in. Instead, please follow these steps:
- Visit the Login page on our website.
- Enter the email address associated with your Ahmad Tea account.
- You will receive an email containing a one-time verification code.
- Enter this code on the login page to access your account.
If you haven't received your verification code, please check your spam or junk folder and ensure you've entered the correct email address.
If you're still experiencing difficulties accessing your account, please contact us at online.shop@ahmadtea.com, and our team will be happy to assist you.
Our Company
How do I reach customer service?
Please call us at +44 (0) 2380 27 89 00. We are available 9 am – 5 pm GMT. You may also email us at online.shop@ahmadtea.com
How do I subscribe to Ahmad Tea’s newsletter?
We’re so happy you decided to join us. Our e-newsletter includes the latest updates across the Ahmad Tea range, exclusive recipes and much more. To receive the latest updates from Ahmad Tea, scroll to the bottom of the website and type your email address in the provided box. Select “get updates” and you will see a confirmation message that your email submission was successful.
How do I unsubscribe from Ahmad Tea’s newsletter?
We are sorry to see you go. To unsubscribe, click the “Unsubscribe” button at the bottom of the newsletter.
HAVE A QUESTION ?
If you are interested in getting in touch with Ahmad Tea, please feel free to call us at
+44 (0) 2380 27 89 00, Monday - Friday, 9:00 AM - 5:00 PM
Or email us any time: info@ahmadtea.com
